RETURNS & EXCHANGES

You have 30 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge. 

To return it to us, rewrap the item in its original packaging, complete with documentation and post to

007Store Returns, Returns Department, 7501 Woodley Avenue  -  Van Nuys,  California  91406

Our returns process is simple. Ensure your item is in perfect, unused condition, complete with tags and labels. Email us at usa.customerservice@007store.com to discuss your issue and include your order number. We will agree on a course of action and give you specific instructions.

To return it to us, rewrap the item in its original packaging, complete with documentation and post to

007Store Returns, Returns Department, 7501 Woodley Avenue  -  Van Nuys,  California  91406

We will then process your return, refund or exchange.

If your product is faulty please contact us immediately at usa.customerservice@007store.com. Be aware that a damaged/faulty item can only be replaced for the same item.

Yes there are a few things to be aware of before you buy. Due to health and safety restrictions, jewellery is non-refundable and perfumes and personal care items cannot be returned if seals, cellophane or packaging has been opened. Shoes and apparel cannot be returned if tags have been removed, or the item has been worn or washed.

Sorry, this is not possible. All orders from this online store need to be dealt with by our online customer services team and sent back to our warehouse. Products bought from another retailer or a 007 live experience must be returned or exchanged at the place of purchase.