Here are our most frequently asked questions. If you can't find the answer you're looking for, email us at
We deliver to the United States and Canada. For deliveries to anywhere else in the world, please visit our international store here.
Unfortunately we do not ship to PO boxes or army postal addresses.
US delivery is typically 7-10 days via USPS, with next day delivery options available via UPS. All Canada deliveries are delivered by USPS with a delivery time of 5-10 days. Delivery is based on weight.
If you have not received your parcel within the estimated time frame please email us at firstname.lastname@example.org
Please note, duties and taxes may be applicable to any orders outside of the US.
We offer pre-order on selected items. Please note that if you order other products alongside your pre-order, we will hold the complete order until each item is available to ship, so we recommend purchasing pre-order items separately.
If the product you wish to purchase is out of stock, please click on the 'Email Me When Back in Stock' button to be kept up to date when available again.
Unfortunately you cannot add items to your order once you have checked out.
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at email@example.com. Please note we cannot cancel your order if it has already been shipped.
If you have any queries please email us at firstname.lastname@example.org. If your query is to do with an order please provide your order number where possible.
If you have any overall comments or feedback you would like to make, please email them to email@example.com
No we do not sell gift vouchers at the present time.
At the checkout, above your subtotal is a box in which you can enter any discount codes.
If you entered the promotional code and it did not apply it to the total, please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us at firstname.lastname@example.org